THE MADERA GUARANTEE
We strive to be the best cabinet design company in Arizona. To that end, we know that great customer service starts with trusting your service provider. We want to make sure your experience with Madera is a positive one. That’s why we offer the following extraordinary guarantees. You won’t find these at other cabinet design companies.
#1 THE CUSTOMER IS ACTUALLY, ALWAYS RIGHT
At Madera we are bringing back this all but dead concept. We are the professionals and it is our responsibility to set up every single cabinet design project to be successful for our clients. Our duty is to listen to the customer and quickly alleviate any discomfort, dissatisfaction or mishap.
Our objective is always to have outstanding communication with our clients to avoid any possibility of confusion. However, if in the rare situation that something comes up, we will make it right, guaranteed.
#2 WE STAND BY OUR CABINET DESIGNS 100%
Our clients put their trust in us as cabinet design professionals. We realize that the remodeling or construction process can be incredibly stressful. We are 100% confident you’re going to love working with us. Why? Because all our clients do.
But if you’d rather end the relationship for ANY reason, Madera Founder & CEO Bobby Barko will personally refund your deposit in full. Offering your money back is essentially unheard of in our industry. And it means you have absolutely no risk.
How can we possibly offer this guarantee? In a nutshell, it’s because we’re so choosy when considering which new projects to take on. We do a great deal of disqualifying prospective clients if we don’t think we could deliver incredible work and have an exceptional working relationship.
Don’t just hope your design project will go well…Know your project will go well because you’re completely in control with our money-back guarantee. Set up a complimentary design strategy session with us today. By the end of the call, you’ll have new insights and know exactly what to do next.
#3 WE STAND BEHIND OUR CABINETS
We uphold the highest standards of integrity with all our cabinets. We understand that you have made a large financial decision by purchasing your cabinets with us and we take great responsibility in this.
If, for any reason you are not 100% satisfied with the cabinetry products when you receive them, you will have the opportunity to inspect EVERY single item at delivery and report your claim to Madera. We will work with you to come up with an appropriate resolution to the issue. We also offer a 2-year warranty on all manufacturing defects. In addition, if ever there arises a situation in which a cabinetry product is damaged through user wear and tear, Madera will sell you a replacement product at our cost, not a penny more, guaranteed.
#4 WE WILL ALWAYS ANSWER THE PHONE
There is nothing more frustrating than going through the entire cabinet design and installation process with a company only to feel like they have lost your number after the sale has been made. We will answer the phone when you call us. If it is after hours, we will get back to you the next business day.
Whether it’s a simple question that you have with one of our cabinetry products or a more serious customer service concern, we will be here for you throughout the entire process and even after we have delivered on our contractual obligations, guaranteed.